The products are shipped by Courier Rapid, Sameday (EasyBox), throughout Romania.
For Europe, it is shipped with DHL with delivery 24-48 hours after the order.

For products whose parcels show visible damage upon receipt by courier, we recommend that you refuse their reception and ask the courier to fill out a report in which you will mention the reason for the refusal (damaged parcel).

CAREFUL! When you receive the packages, you have the obligation to check the integrity of the products. If, for example, you received a product (e.g. laptop), you signed or agreed to receive it, you did not check the integrity of the product, and later you find that the product is damaged, that complaint is NULL.

Return:

Products ordered from Wifistore.ro can be returned if:

The product you received does not match the one on our website. The cost of return and transport for replacement in this case is borne by wifistore.ro
In the event of damage to the goods, the buyer will be responsible for any reduction in the value of the goods in accordance with the terms and conditions and applicable law.
The ordered product is non-functional.The cost of return and transport for replacement in this case is borne by wifistore.ro
The product broke down within the warranty period. The cost of return and transport for replacement (if necessary) is borne by wifistore.ro.
If you bought several products of the same kind and want to return them all, make sure that only one has been unsealed. The return of the other products is accepted only if they are sealed.
Products on which unauthorized interventions have been carried out, those that show signs of wear or excessive use, scratches, chips, shocks, mechanical or electrical shocks, products that are missing accessories will not be accepted for return or, as the case may be, penalty fees will be charged for compliance.
The return of products provided for in OG 130/2000, the law says in article two that a buyer can return any product within 14 days (except for cases in Art. 10) only when it comes to online shopping. In this case, the seller is obliged to return the money within a maximum of 30 days. In the case of legal entities (they do not have the status of a consumer), we reserve the right to accept the return of the products and the establishment of their consideration as a merchandise advance for future orders or not to give during the return request. At Wifistore, you have the option of returning within 30 days of the order, complementary with 16 additional days compared to the legal term.

The return of the product will be made at the customer's expense.
The returned goods must be complete, physically or cosmetically unaffected with the product packaging, with the original labels intact and all the documents with which the product was delivered, user manual, original invoice.
An exception to this rule is the products that are returned for reasons related to transport.For these, wifistore.ro offers FREE shipping and replacement of the product.
The consumer is only responsible for the reduction in the value of the products resulting from their handling, different from what is necessary to determine their nature, characteristics and functioning, according to art. 14, para. 3 of GEO 34/2014.
In case of repeated returns, regardless of the type of returned product. The consumer will be informed through a written notification, call or e-mail, that the return request has been refused, when incorrect behavior is detected.
If you bought several products of the same kind and want to return them all, make sure that only one has been unsealed. The return of the other products is accepted only if they are sealed.

Products that have undergone unauthorized interventions, those that show signs of wear or excessive use, scratches, chips, bumps, mechanical or electrical shocks, products that are missing accessories are not accepted.

You have the obligation of proper packaging before being handed over to the courier, otherwise one of the situations below applies.
Taxes applicable in the case of product returns

You are only responsible for the diminution in value of the goods resulting from handling other than those necessary to determine the nature, qualities and functioning of the goods.

The manipulations accepted to determine the nature, quality and functioning of the goods are:
- unpacking without destroying or damaging the original packaging, following the unpacking instructions (where the manufacturer indicates how to handle it) without damaging the packaging, product or accessories;
- visual, tactile and olfactory inspection (when the provisions below are not violated) of the products;
- in the case of products that do not require the installation of consumable accessories or the connection to utilities other than electricity, it is allowed to supply only electricity and start/stop them;
- in the case of products that require the installation of consumable accessories (e.g.: filters, refill cartridges, printer cartridges, toner, etc.) it is allowed to supply only electricity and start/stop them, and the installation of consumable accessories is not allowed.

If a consumer exercises his right of withdrawal after having used the goods to an extent that exceeds the limit necessary to establish the nature, characteristics and mode of operation of the goods, the consumer is responsible for any decrease in the value of the goods.

Unaccepted actions that lead to a decrease in the value of the returned product or the loss of the right of withdrawal:
- using electronic devices in any other way than testing by turning on/off the device;
- breaking seals and labels;
- breaking or damaging the original packaging (the original packaging is an integral part of the product);
- scratching, soiling, staining, impregnation of products with external substances;
- unsealing consumable accessories (e.g. ink cartridges, toner, etc.)
- unsealing or installing software licenses;

Missing accessories - between 10%-25%

Damaged product (fine scratches) - between 10%-50%

The return is refused for products received that have undergone unauthorized interventions, that show signs of wear or excessive use, scratches, chips, shocks, mechanical / electrical shocks or that have reached a degree of damage of more than 50%

Consumables can be returned only if they have not been previously unsealed and/or used.

Exceptions:

Software licenses (this category also includes products with pre-installed systems)
Personal care products, cosmetics, perfumes, intimate hygiene products and dental hygiene products can only be returned if they are sealed.
Unsealed CDs
In-ear headphones
Mattresses, decorations and textile items can only be returned if they are sealed or their labels have not been removed
Toys, products for children & babies and products for pregnant women can only be returned sealed
Books that show signs of use
Special order products, regardless of category brought into stock following a firm order from you or payment in advance, cannot be returned.
In-ear headphones
Batteries, accumulators and chargers can only be returned if they are sealed.

Guarantees:

All products sold by our online store are new, in their original packaging and benefit from warranty conditions in accordance with the Romanian legislation in force (OG 21/1992, Law 449/2003 and GOG 174/2008). The warranty period of the products is the one displayed on the website for each product and written in the Warranty Certificate. Manufacturer/importer Warranty Certificates. In the case of warranty certificates issued by the manufacturer/importer, customers must contact its authorized service network - the network that is found in the certificate.

Warranty conditions:

The instructions for use must be read and followed before using the product
In case of product failure within the warranty period, the buyer has the obligation to present the invoice and receipt (copy). Failure to fulfill any of the obligations mentioned above leads to the loss of the warranty.
The seller will not repair the defects and will not replace the defective products during the warranty period if the instructions for use are not followed or if the conditions have been violated:
the power supply does not comply with the technical specifications of the product
the product is used for purposes other than those for which it is intended, the product is not designed and will not be used for industrial, commercial purposes or for other activities
the product shows damage such as scratches, cracks, tears or other apparent defects that were not brought to the knowledge of the seller at the time of purchase
the product shows damage or defects due to improper transport carried out by the buyer
the product shows damage or defects caused by improper handling, installation or use according to the user manual
the product or its components have been unsealed or interventions have been carried out on them by persons not authorized by the seller
the product shows damage or defects caused by mechanical actions caused by falling, hitting it
the product cannot be identified due to damage to the markings with the model, series or other identification elements
the product shows damage or defects caused by electric shocks, mechanical shocks, voltage shocks, fires, floods, earthquakes, accidents, negligence of use, exposure to high temperatures or below the level prescribed by the manufacturer, the presence or action of foreign bodies, including living things on the product, as well as in other similar situations
during the use of the product, improvised or ethnically inappropriate spare parts or accessories were used
The warranty does not extend to accessories, consumables or fragile components
The duration of the warranty period is extended by the period that the product is under repair, maintaining the extension period in the warranty certificate
The buyer will bear all the costs of unfounded service requests, in case of non-compliance with the installation and use instructions or in the case of improper use of the product according to point 3
The product that breaks down during the warranty period, with the exception of the situations that fall under point 6 and point 3, will be repaired within 15 days from the date of presentation of the defective product at the seller's headquarters
If the product cannot be repaired, the buyer will be able to request the replacement of the product or its updated value, when the duration of non-operation within the warranty period exceeds 10% of this term or when the product has failed, without the fault of the buyer, at least 3 times in the first half of the warranty period.